“The reservations department is the heart of the company and you are the ones that meet the first potential guests, as part of the customer journey. The service experience begins with the first phone call, and therefore, affects the satisfaction of the guest. As we enter the season, we continue to recruit staff, and those who join will enjoy excellent conditions, including parking and above all, joining a warm family”.
The reservation center employs about 25 vacation consultants, including students, and information systems based on innovative technology, designed by interior designer Kfir Shaked, who specializes in joint work complexes (Including WeWork in Israel), which created for the employees a comfortable and relaxed work environment.
The launch event, which included a mezuzah ceremony, was attended by Avi Hormaro, CEO of the Nakash Group.
In Israel, his deputy – Ran Balbus, Deputy CEO of the Nakash Hotel Group – Anat Strick-Dahan, VP of Human Resources – Orit Simana and Sharon Blaish – Director of the the reservation center, the hotel managers of the center, representatives from the marketing and sales department and the vacation consultants themselves.
Deputy CEO of the Nakash Hotels Group, Anat Strick-Dahan, who congratulated the center’s employees, mentioned to them the importance of first contact with the guest: “The reservations department is the heart of the company and you are the ones that meet the first potential guests, as part of the customer journey. The service experience begins with the first phone call, and therefore, affects the satisfaction of the guest. As we enter the season, we continue to recruit staff, and those who join will enjoy excellent conditions, including parking and above all, joining a warm family”.